Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from nivoro. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including personalized products, digital downloads, and items marked as final sale. Please review product descriptions carefully before purchasing.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (628) 307-4006. You will receive instructions on how to proceed with your return.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a nivoro error. We recommend using a trackable shipping service for returns.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage, or missing components. We reserve the right to determine refund amounts based on item condition.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 (628) 307-4006. We will arrange for a return and provide a full refund or replacement at our discretion.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (628) 307-4006
• Address: 6119 Southwest Highland Court, San Francisco, California 94100, United States

Policy Changes

nivoro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications.